HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
For most orders, It generally takes us 1-3 business days to process and ship your order. However, certain factors outside of our control can cause order fulfillment to be delayed by up to 1-2 weeks.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
- For most U.S deliveries, please expect to receive your order within 1-3 business days after it has been processed and shipped, however some orders can take up to 30 business days to arrive.
- All other countries, please expect to receive your order within 17-35 business days after it has been processed and shipped.
Please be mindful that there are certain circumstances that we have no control of such as natural disasters, inclement weather, holidays, pandemics, etc. which may cause shipping to be delayed. Even though a lot of our orders arrive during their designated time frames, certain situations experienced by our carriers might cause your order to be delayed. Therefore, we don’t quote specific delivery dates, but we urge everyone to track their order and follow up with the carrier that is delivering their order.
*If your shipping address is located outside of the lower 48 states, your order could take longer than expected to arrive. So if your order is being shipped to Hawaii or Alaska, there's a possibility for it to take longer to arrive than the expected delivery dates stated above.
*As a precautionary note, in rare circumstances, U.S deliveries can take up to 45 business days, and deliveries to all other countries can take up to 60 business days.
WHICH CARRIER WILL MY ORDER BE SHIPPED THROUGH?
- For U.S customers, we ship through USPS, UPS, FedEx, and Amazon Logistics US.
- For International customers, the carrier will depend on the fulfillment center the product is being shipped from.
WHAT IF MY SHIPPING ADDRESS CAN'T BE VERIFIED?
Effective June 24th 2019, we will not be shipping to addresses that can't be verified. While the vast majority of shoppers will never have an issue, in order for us to ship to your address, make sure it's the correct address. Also make sure it's searchable on google.
CAN I GET A TRACKING NUMBER FOR MY ORDER?
Yes, we provide a tracking number for all of our orders. After your item has been shipped, you will be e-mailed a tracking number.
HOW CAN I TRACK MY ORDER?
You can track your order any time by visiting our Track Your Order page found
HOW DO I CANCEL MY ORDER?
If you would like to cancel your order for any reason, you need to email us at firstname.lastname@example.org
HOW DO I MODIFY MY ORDER?
If you have entered the wrong address, please reply to your order confirmation email and provide us with the correct information. Please get in touch with us within 24 hours of placing your order if you need something to be corrected. We can correct wrong addresses within 24 hours. Get in touch with us at email@example.com
I RECEIVED A FAULTY PRODUCT?
If your order arrived damaged, please get in touch with us.
You will need to provide us with the following:
- The order number.
- A picture of the faulty product.
After we have received your product, we will send you another one.